Frequently Asked Questions

  • Yes. Initial deposit of $500 per person based on double occupancy or $1000 per person based on single occupancy due when making reservation.
  • Make your initial deposit and payments will be divided monthly with the final payment on December 1st.
  • Payments will be charged on the 1st day of each month.

Yes. However, if you opt for the monthly payment plan we will need to have one credit card on file.

No. Airfare is not included in the trip cost. Four all inclusive nights at your preferred resort are included in your package. This includes all food and drinks, access to four days and nights of music, transfers to and from Sangster International airport in Montego Bay to your resort, and many more amenities.

Travel insurance is also available during the booking process and is highly recommended.

No additional fees will be charged once you have booked your package. Additionally, all Steal Away Jamaica packages offer an all-inclusive experience within the concert venue on all nights. Please note, the resort may offer certain amenities that are not included in your package price and require extra charges. These amenities may include spa treatments and off-site adventures.

Yes. All packages include a 4-night all-inclusive stay, and reservations for Steal Away Jamaica (February 2-5) You will have the opportunity to extend your vacation by booking an extra night before the event (February 1). You will also have the opportunity to extend your vacation by booking an extra night after the event (February 6). The additional night add-on will appear after you’ve added your package to your cart but before you have completed the check-out process. There will be music on these extra nights.

No. Tickets for Steal Away Jamaica concerts cannot be purchased separately. Admission to the events will only be available for those who purchase the entire package through

No. The event is 18 and older.

To enter Jamaica a valid passport is required. Citizens of the U.S, the UK, Canada and other major European countries are not required to have a visa to visit Jamaica, but must present a valid passport when leaving and or re-entering their country. All visitors are required to travel with a return ticket or onward ticket for entry into Jamaica. Other nationalities please contact your local Jamaican embassy, Consulate or Jamaica Tourism office or visit​ to verify correct documentation needed. We encourage you to PLEASE check your passport ASAP and make sure that it’s up to date and valid for at least 6 months after your departure date. If your passport is set to expire within 6 months after travel to Jamaica, Jamaican customs will not let you enter the country.

Bahia Principe is approximately 70 minutes from Montego Bay’s Sangster International Airport (MBJ).

Yes. Island Gigs provides roundtrip transfers to and from Sangster International Airport (MBJ) in Montego Bay Jamaica as part of your package cost. Once your airfare is purchased, we recommend logging into your account and entering your flight information so we may schedule your bus to the resort. Please Note: Island Gigs will only provide transfers on the exact days that you have booked with us. If you arrive early or plan to stay past your hotel stay, you will be responsible to get your own transport back to the airport. Please Note: Shuttle access is only included to and from Montego Bay’s Sangster International Airport; no other airports in the area will be serviced.

We will reach out to all guests for their arrival and departure flight information before the event allowing us to schedule transportation and ensure a smooth transportation experience.

Return shuttle times will be posted in the Main Lobby at least a day before your departure

The resort’s standard check-in times apply for our packages. Check-in time is often not guaranteed until 3 PM or 4 PM. However, the resort has assured us that they will do everything in their power to prepare rooms for check-in as early as possible. If you arrive before your room is available, we will be happy to hold your bags and provide you with your wristbands and resort credentials so that you can enjoy the resort amenities and relax as your room is being prepared.

There will be no shortage of exciting and diverse activities to enjoy at the resorts during Steal Away Jamaica, as well as out and about in the local area. Off-site trips are available to purchase in the booking process. Additional on-site activities and events will be announced as the event nears. Stay tuned for more info.

2 - 3 weeks prior to the event you will receive an email with a .pdf for download giving you all the information you'll need to travel and have a great time. We do not send physical tickets or trip documents.

Every available Steal Away Jamaica package at Bahia Principe, includes ONE room at the resort and accommodates 3 people maximum. If you want to purchase a package for four people, you will need to purchase 2 separate rooms.

No, all packages MUST be purchased through Do not purchase from an outside provider or ticket agent; packages purchased through outside providers will NOT be honored.

You must be at least eighteen (18) years old to purchase a package for and/or attend (with a valid photo ID) the event.

While not very strict, The Bahia Principe Luxury does have a dress code for certain restaurants (i.e. no male tank tops, cut off shorts, etc).

Each phone network has unique options; we suggest checking with your service provider for specific choices. The resort has complimentary Wi-Fi available for all guests, so laptops and smartphones can provide inexpensive alternatives for calling including WhatsApp and Skype.

No. The electrical supply in Jamaica is 110 volts/50 cycles standard, and electrical appliances use plugs that are two-pronged and flat (such as those used in the United States and Canada). If your appliances do not use 110 volts or flat two-pronged plugs, we recommend bringing the requisite adaptors and converters with you. For your convenience, hair dryers are provided in every Jewel guest room.

Yes, of course. If you would like to have your room in close proximity to another party’s room, please be sure to submit your request to our Guest Services department at We will do our best to accommodate, but requests cannot be guaranteed.

Yes. Once you arrive at Bahia Principe Luxury Resort, nearly everything is already included in the price you have paid. Please budget for items such as Spa treatments, optional tours and attractions, gift and jewelry shops including duty free items, phone calls, P.A.D.I. certification or refresher courses, and local vendor purchases. US dollars are widely accepted in Jamaica and actually recommended. Most items will be priced USD, but keep in mind local vendors may not have change so we suggest you bring smaller bills.

It is absolutely no problem for guests in the same party to arrive separately. Island Gigs staff will be available throughout the event to accommodate guests and their needs. All arrival plans will be coordinated in advance with our Guest Services team to ensure that guests are transported from the airport to their resort, and receive all event items during a smooth check-in upon arrival at the resort. We will be in touch to request travel information prior to the event. We will initially contact the original purchaser with details on how to register each of the guests in their party, so all guests can provide travel details. All guests can arrive whenever is convenient for them.

​If you need to cancel or change your reservation, we ask that the Lead Passenger please contact Island Gigs at 646-862-6380. There is a fee for changing names but not for adding days to your trip. Please note, depending on when you cancel, payments can be 100% non-refundable, with the exception of guests with travel protection who cancel for a covered reason. Please read the section titled Travel Protection for information on how to purchase travel protection.